FAQs

We would like to express our deepest thank you to the community, as well as to all of the incredible volunteers and staff that have worked to create an amazing sense of community.  To assist members, we will continue to post updates to our website.  Please see our new Frequently Asked Question section below.  Members may email their questions to yarmouth@ymca.ca 

Q. Is the YMCA conducting a fundraising campaign to “Save the Y”

A. No, the only campaign we are aware of is being done by the Town of Yarmouth. It has created a trust fund as they explore options for the delivery of recreational programming in Yarmouth moving forward. Please see the Former Y Facility Fundraising FAQs posted on the Town of Yarmouth’s website for more information.

Q. Can people get a Monthly Membership refund?

A.  The YMCA of Yarmouth immediately stopped all membership fees and program payments when the centre closed on March 17th. If you have any inquiries about the status of your account contact yarmouth@ymca.ca. Please bear with us as we have a high volume of inquiries and will return your message as soon as possible.

Q.  Can I get a refund for…?

A. Please be patient with us regarding individual refund requests (e.g. birthday parties, etc.).  We are in the process of recalling staff to assist with your individual requests.

Q. When can I gather belongings from my locker?

A. The YMCA facility remains closed at this time. To retrieve your personal items from the YMCA, please email yarmouth@ymca.ca to make an appointment. Prior to entering the facility, members will be required to wear a mask, use hand sanitizer, practice physical distancing and answer questions related to their current health and travel history. Please see the details below.

Process for accessing the facility to retrieve personal belongings with a confirmed individual appointment time:

  1. By appointment only.  Members must receive confirmation of an individual appointment.  Please email yarmouth@ymca.ca to schedule a time to retrieve your personal items from the YMCA. 
  2. A staff person will meet the member at the backdoor at the appointment time.  Please be on time and be prepared to follow COVID-19 related precautions by bringing a mask
  3. Before entering the facility, visitors will be asked the following questions to verify they are free of COVID-19 symptoms.
    a. Have you travelled outside of Canada in the last 14 days?

    b. Are you experiencing any symptoms of COVID-19 (e.g. fever, shortness of breath, cough, sore throat, headache, muscle aches, sneezing, nasal congestion or runny nose, hoarse voice, diarrhea, usual fatigue, loss of sense of smell or taste or a red, purple or blueish lesion on the feet, toes or fingers without clear cause)? 

    c. Have you been in close contact with a person showing symptoms, tested positive for COVID-19 or who has travelled outside of Canada in the last 14 days?

    If a member answers “YES” to any of the screening questions or refuses to answer, then they cannot enter the facility.
  4. Members who do not present a risk of COVID-19 transmission to others on-site will be allowed to enter after they have sanitized their hands and are wearing a mask.  They will be escorted following safe-distancing procedures to remove their belongings.  No other access to the facility will be permitted.

Q. Are you selling any equipment?

A.  With respect to any of our assets, we will have to work through those details.  We will post updates for our members here.

Q. What happens to the Whitecaps Swim Team?

A. For information about the Whitecaps Swim Team please contact Jane Cunningham, Executive President (cunninje75@gmail.com) or Alix d’Entremont, Head Coach at (Yarmouthwhitecaps@gmail.com)

Q. What happens to the Kidz Act Program?

A. For information about the Kidz Act Program contact Deanna McCarron at kidzact@eastlink.ca

Q. What happens to the NHSA Cardiovascular Rehab Program?

A. For information about the NHSA CV Program, please contact Peggy Green, Director Health Services at Yarmouth Regional Hospital

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